FAQs

Hangup returns and exchange policy gives you an option to return or exchange items purchased on Hangup for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

You can return products purchased from Hangup within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days.

If you would like to exchange products purchased from Hangup, please follow below mentioned steps:
You can create exchange for products purchased from Hangup within the specified return/exchange period (check product details page for the same) under "My Orders" section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item. At any time, you can track the status of your exchange requests under "My Orders" of App/Website/M-site.

Once you create a return via App / Desktop as per the returns policy, Hangup will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

Upon successful pickup of the return product at your doorstep, Hangup will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.